Exchange and Return Policy

Eligibility for Returns

1. Items must be returned in their original packaging and condition, without any physical damage.
2. Returns must be initiated within 10 days of purchase.
3. Certain items are non-returnable

including:
o Perishable goods
o Personal care products
o Customized items
o Items marked as final sale

Exchange Policy

1. Exchanges are allowed for eligible items under the following conditions:
   
• Wrong size or defective product.
• Exchange requests must be made within 10 days of receipt.
2. To initiate an exchange, please contact our customer service team or use our online portal.
   
   Refund Policy
   
3. Refunds will be processed back to the original payment method or as store credit, depending on your preference.


4. Refund processing time is typically 5–10 business days from the receipt of the returned item.
5. Return shipping costs are borne by the customer unless the product was defective or damaged.

Steps for Return/Exchange

1. Submit a return/exchange request online or contact customer support.


2. Provide order details, reasons for the return, and any required evidence (e.g., photos of defective items).


3. Pack the product securely in its original packaging.


4. Use the provided return label (if applicable) and ship the product to the designated address.
   
5. For your safety, we recommend using trackable shipping.

Damaged or Defective Products

1. If you receive a damaged or defective product, please contact us immediately with evidence such as photographs.
2. Depending on the situation, we will offer a replacement or a full refund.
   
   Policy Updates
   
   Our exchange and return policy is subject to change over time. Please review this page periodically for updates.

Contact Information

For any inquiries or to initiate a return or exchange, please contact our customer service team:

• Email: support@skyscraper-info.com
• Phone: 9725003232
  
  We value your trust and aim to provide a smooth shopping experience!